Dear Mr. Tippetts,
The purpose of this letter is to inform you of our experience with one of your technicians today. We had a low water pressure issue with our kitchen faucet and were very pleased with the service we received from Tim. Tim epitomizes the professionalism we expect from an outstanding plumbing company. He was excellent in every way. Tim’s skills, knowledge and ability are assets to your organization. He took the time to explain our problem and described what needed to be done to correct it. Thanks to Tim, we will be calling upon your team for all of our future plumbing and air conditioning needs. Please pass along our sincere appreciation to Tim.