Tuesday, May 22, 2012

Top Rated Arizona AC Service | Customer Feedback


This was the first time I have used Rainforest Plumbing & Air for A/C services for one of the Community Associations that I manage in the East Valley. Your technician, Mr. DuBois provided knowledgeable service and conducted himself in a very professional manner at all times. It's a nice change of pace when vendors show up as scheduled, are skilled in their craft and are well kept/professional in appearance (as all too often in that type of work, techs tend to be disheveled or lack in the look of cleanliness). Mr. DuBois thoroughly went over what he was doing and took the time to reset the thermostat that had been tampered with on repeated occasions, resulting in wasted use of energy.

Additionally, Tiffiani (Dispatcher) was quite prompt in getting my property scheduled for service and providing me with the information that I requested!

Respectfully,
Carissa in Mesa

Monday, May 21, 2012

Rainforest Plumbing & Air receives rave reviews from first-time customer...

Thanks for the great feedback Rick!

Your service tech Matt just provided service to my home. He cleaned out two drains and provided an estimate and advice on repairing a drain leak on an underground P-Trap cast iron fitting. I am a first-time customer and I am totally impressed with your company. Matt was courteous, efficient, answered all my questions and provided service above and beyond my expectations.

I recently heard a radio spot regarding CrimShield and jotted down their web site. When I needed a plumber, I found you on the CrimShield website and then when I went to your Rainforest web site I was sold with your "Up-Front Guarantee" and "Mr. Ike's Integrity Statement".

As Matt was leaving, I wanted to get a feel for the relationship between the Rainforest workers and the President, so I asked Matt if he knew Ike Tippetts. His response was a very positive "Oh yes he meets with us on a weekly basis." When I told Matt what had impressed me with Rainforest Plumbing he said that he would let Mr. Tippetts know because Ike always appreciates such feedback. I thanked Matt and told him I was also going to write this email.

Since my decision to use your company was based on two web sites, let me leave you with this joke from Kylie, my 9 year old granddaughter:

"What did the spider say to the fly?"          "See you on the web!"

- Rick in Phoenix